Privacy Policy
Last Updated: February 12, 2026
1. Information We Collect
a) Information you provide:
- •Account information (name, email address)
- •Payment information (processed by Stripe — we do not store card numbers)
- •Design inputs (room type, area, purpose, ceiling height, budget preferences)
- •Support communications
b) Information collected automatically:
- •Device information (browser type, operating system, screen resolution)
- •Usage data (pages visited, features used, designs generated, scroll depth, session duration)
- •IP address and approximate location
- •Cookies and similar technologies
- •Referral source and UTM campaign parameters
- •Browser fingerprint (a non-identifying hash for session tracking)
- •CTA and outbound link click events
2. How We Use Your Information
- •To provide and improve the audio design Service
- •To generate and store your system designs
- •To process payments and manage subscriptions
- •To send service-related communications (account confirmations, design completions)
- •To analyze usage patterns and improve our algorithms
- •To provide customer support
- •We do NOT use your data to train AI models
- •We do NOT sell your personal information
3. Design Data
- •Your design inputs and outputs are stored to provide the Service
- •We may analyze anonymized, aggregated design data to improve our acoustic algorithms (e.g., most common room types, average speaker counts)
- •We do not share your individual design data with equipment manufacturers, competitors, or any third party
- •You can request deletion of your design data at any time
4. Data Sharing
We share data only with:
- •Stripe: For payment processing
- •Base44: Our application platform provider
- •Railway: Our hosting infrastructure
- •No data is sold to advertisers or data brokers
5. Data Security
- •All data transmitted via HTTPS/TLS encryption
- •Passwords are hashed and salted
- •We follow industry-standard security practices
- •No system is 100% secure; we cannot guarantee absolute security
6. Data Retention
- •Active accounts: Data retained as long as account is active
- •Free tier designs: Retained for 30 days
- •Paid tier designs: Retained indefinitely while subscription is active
- •Deleted accounts: Data purged within 30 days of account deletion
- •Payment records: Retained as required by tax law
7. Your Rights
Depending on your location, you may have the right to:
- •Access your personal data
- •Correct inaccurate data
- •Delete your data
- •Export your data
- •Opt out of marketing communications
- •Withdraw consent
To exercise these rights, email paulo@valcoustic.com
8. Cookies & Analytics
We use cookies and analytics technologies for:
- •Authentication and session management (essential)
- •Remembering your preferences and consent choices (essential)
- •Page view and feature usage analytics (with your consent)
- •Scroll depth and session duration tracking (with your consent)
- •UTM and referral source attribution for marketing optimization (with your consent)
- •Device type, screen resolution, and browser language (with your consent)
We do not use advertising or third-party tracking cookies. You can manage your preferences via the cookie consent banner. Analytics data is used solely to improve the Valcoustic platform.
9. Children
The Service is not intended for anyone under 18. We do not knowingly collect data from minors.
10. Changes
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
11. Contact
Privacy questions: paulo@valcoustic.com Valcoustic LLC, Astoria, NY